Refund Policy

General Refund Policy

Digital gift cards are non-refundable once the code has been delivered to the provided email address. This policy exists because:

• Digital gift cards are instantly delivered and cannot be "returned"
• Gift card codes can be easily copied and used
• We cannot verify if a code has been viewed, copied, or redeemed by the recipient

Exceptions and Eligible Refund Situations

We may consider refund requests in the following circumstances:

1. Non-Delivery or Technical Issues

If you did not receive your gift card code within 24 hours of purchase and:

• The email address provided was correct
• You have checked your spam/junk folder
• Our support team cannot resend the code

2. Invalid or Non-Working Codes

If the gift card code provided is invalid or cannot be redeemed and:

• You have not attempted to redeem the code multiple times incorrectly
• The code has not been previously redeemed
• The issuer confirms the code is invalid
• Our support team cannot provide a replacement code

3. Duplicate Charges

If you were charged multiple times for the same order due to a technical error, we will refund the duplicate charges.

4. Wrong Product Delivered

If you received a gift card code for a different product than what you ordered and the code has not been redeemed.

Non-Eligible Refund Situations

Refunds will NOT be provided in the following situations:

• Change of mind after purchase
• Entering an incorrect email address during checkout
• Purchasing the wrong gift card denomination
• Gift card codes that have been partially or fully redeemed
• Loss or theft of gift card codes after delivery
• Inability to use a gift card due to issuer restrictions or terms
• Recipient does not want the gift card
• Found a better price elsewhere after purchase
• Issues with the merchant or platform where the gift card is intended to be used

Refund Request Process

If you believe you qualify for a refund based on the circumstances outlined above, please follow these steps:

Step 1: Contact Support

Contact our customer support team within 7 days of your purchase:

• Email: [email protected]
• Phone: (412) 922-4800
• Contact Form: Contact Page

Step 2: Provide Information

Include the following information in your refund request:

• Order number or confirmation email
• Email address used for purchase
• Detailed description of the issue
• Screenshots or documentation of the problem (if applicable)
• Any communication with the gift card issuer regarding redemption issues

Step 3: Review Process

Our team will review your request within 3-5 business days. We may:

• Request additional information or documentation
• Contact the gift card issuer to verify the code status
• Offer a replacement code instead of a refund
• Provide store credit for future purchases

Step 4: Decision and Processing

You will be notified of our decision via email. If approved:

• Refunds will be issued to the original payment method
• Processing may take 5-10 business days to appear in your account
• If the original payment method is unavailable, we may issue store credit

Partial Refunds

In some cases, we may issue partial refunds, such as:

• When a gift card is partially redeemed before an issue is reported
• When administrative fees apply
• When a replacement code cannot be provided for the full amount

Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company:

• Please contact us first to resolve the issue directly
• Chargebacks may result in suspension of your account
• We will provide documentation to your financial institution as needed
• Fraudulent chargebacks may result in legal action

We encourage you to work with our support team to resolve any issues before initiating a chargeback.

Gift Card Issuer Policies

Please note that each gift card is also subject to the refund and return policies of its issuer. Some issuers may:

• Prohibit refunds or returns entirely
• Charge fees for refunds or exchanges
• Have time limits for reporting issues
• Require you to contact them directly for certain problems

We recommend reviewing the issuer's terms and conditions before making a purchase.

Store Credit Option

In situations where a full refund is not possible but you've experienced issues, we may offer store credit for future purchases. Store credit:

• Can be used toward any gift card on our platform
• Does not expire
• Is non-transferable
• Cannot be redeemed for cash

Fraudulent Activity

If we suspect fraudulent activity related to a purchase or refund request:

• The account may be suspended pending investigation
• We may report the activity to relevant authorities
• Refund requests will be denied
• Legal action may be pursued

Cancellation Before Delivery

If you wish to cancel your order before the gift card code has been delivered:

• Contact us immediately at [email protected]
• We will attempt to cancel the order if it has not yet been processed
• Once the code has been generated, cancellation is not possible

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

GiftZen
1338 Chartiers Ave
Pittsburgh, PA 15220
United States
Phone: (412) 922-4800
Email: [email protected]