Privacy Policy

Last Updated: October 30, 2024

Introduction

GiftZen ("we," "us," or "our") operates the website giftzen.org. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Make a purchase or place an order
  • Register for an account
  • Contact us with inquiries
  • Subscribe to our newsletter
  • Complete a form on our website

The personal information we may collect includes:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Access times
  • Pages viewed
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Process your orders and deliver digital gift card codes
  • Send you order confirmations and delivery notifications
  • Respond to your inquiries and provide customer support
  • Improve our website and services
  • Prevent fraudulent transactions and protect against security threats
  • Comply with legal obligations
  • Send you promotional communications (with your consent)

Disclosure of Your Information

We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processing
  • Email delivery
  • Website hosting
  • Data analysis

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes
  • Enforce our terms and policies
  • Protect our rights, privacy, safety, or property
  • Investigate potential violations

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Payment information is processed through secure, PCI-compliant third-party payment processors. We do not store complete credit card information on our servers.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request transfer of your data to another service

To exercise these rights, please contact us at [email protected] or call (412) 922-4800.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.

Types of cookies we may use:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Functionality Cookies: Remember your preferences

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information is collected
  • The right to know if personal information is sold or disclosed
  • The right to opt-out of the sale of personal information
  • The right to request deletion of personal information
  • The right to non-discrimination for exercising privacy rights

International Users

Our website is operated from the United States. If you are accessing our site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

GiftZen
1338 Chartiers Ave
Pittsburgh, PA 15220
United States
Phone: (412) 922-4800
Email: [email protected]