Frequently Asked Questions

What is GiftZen?

GiftZen is a digital gift card platform that provides convenient access to various gift cards for entertainment, gaming, and shopping. We offer instant delivery of digital gift card codes via email.

How do digital gift cards work?

Digital gift cards are electronic versions of traditional gift cards. When you purchase a digital gift card from us, you receive a unique code via email that can be redeemed on the retailer's website or app. The value of the card is then available for purchases.

How long does delivery take?

Digital gift cards are typically delivered within minutes of purchase confirmation. In some cases, delivery may take up to 24 hours. If you haven't received your code within 24 hours, please contact our support team.

What email address will the gift card be sent to?

The gift card code will be sent to the email address you provide during checkout. Please ensure the email address is correct before completing your purchase. Check your spam folder if you don't see the email in your inbox.

Can I send a gift card to someone else?

Yes! Simply enter the recipient's email address during checkout, and they will receive the gift card code directly.

How do I redeem my gift card?

Each gift card comes with specific redemption instructions from the issuer. Generally, you'll need to visit the retailer's website or app, go to the gift card or redeem section, and enter your unique code. Follow the instructions provided in your delivery email.

Are there any fees or expiration dates?

GiftZen does not charge additional fees beyond the face value of the gift card. However, each gift card is subject to the terms and conditions of its issuer, which may include expiration dates or fees. Please review the issuer's terms before purchasing.

What payment methods do you accept?

We accept major credit cards, debit cards, and other payment methods as displayed during checkout. All payments are processed securely through our trusted payment partners.

Is my payment information secure?

Yes. We use industry-standard encryption and security measures to protect your payment information. Payment processing is handled by PCI-compliant third-party processors. We do not store complete credit card information on our servers.

Can I get a refund on my gift card?

Due to the digital nature of our products, all sales are generally final once the gift card code has been delivered. However, we may consider refund requests in certain circumstances. Please review our Refund Policy for more information or contact our support team.

What if my gift card code doesn't work?

If you're having trouble redeeming your gift card code, please:

• Double-check that you entered the code exactly as provided (codes are case-sensitive)
• Ensure you're redeeming on the correct platform or website
• Check if the card has already been redeemed
• Contact the card issuer's customer support for redemption issues
• If the issue persists, contact our support team at [email protected]

Can I check my gift card balance?

Yes, most gift card issuers provide a way to check your balance online. Visit the issuer's website and look for a "Check Balance" or similar option. You'll typically need to enter your gift card number and PIN.

What if I lose my gift card code?

We recommend saving your gift card delivery email in a safe place. If you've lost your code, please contact our support team with your order information, and we'll try to assist you.

Are you affiliated with the brands whose gift cards you sell?

No, GiftZen is an independent reseller of digital gift cards. We are not directly affiliated with, endorsed by, or connected to the brands or services whose gift cards we offer. Each gift card is governed by the issuer's own terms and conditions.

Can I use multiple gift cards for one purchase?

This depends on the retailer's policies. Many retailers allow you to combine multiple gift cards, but you'll need to check with the specific merchant for their policy.

Do you offer bulk or corporate orders?

Yes, we can accommodate bulk orders for corporate gifts, employee rewards, or special events. Please contact us directly to discuss your needs.

What countries do you serve?

Our services are primarily available to customers in the United States. The availability of specific gift cards may vary by region. Please check the product details or contact us for information about specific cards.

How can I contact customer support?

You can reach our customer support team in several ways:

• Email: [email protected]
• Phone: (412) 922-4800 (Monday-Friday 9 AM - 5 PM EST)
• Contact Form: Visit our Contact Page

Can I cancel my order?

Once a gift card code has been generated and sent, orders cannot be cancelled. If you need assistance with a recent order, please contact our support team immediately.

Do you have a mobile app?

Currently, we operate exclusively through our website. You can access giftzen.org from any mobile device's web browser for a mobile-friendly experience.